Privacy policy

Last updated: 18 September 2026

Louise Dublin (“we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully selected shopping experience (the “Services”).

Louise Dublin is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence regarding the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and how your personal information is collected, used and disclosed.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.

  • Financial information, including payment card details, payment method, payment confirmation, transaction details and other payment-related information.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including products you view, add to your cart, save to a wish list, purchase, return, exchange or cancel, as well as information about previous transactions.

  • Communications with us, including information you provide when contacting our customer service team or submitting a complaint.

  • Device information, including information about your device, browser, network connection, IP address and other unique identifiers.

  • Usage information, including information about how and when you access, use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, contact us or otherwise provide us with your personal information.

  • Automatically through the Services, including information from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.

  • From our service providers, including when we engage them to provide technology or when they collect or process personal information on our behalf.

  • From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to provide the Services and fulfil our contract with you. This includes processing payments, managing orders, remembering your preferences, sending account notifications, arranging shipping, processing returns or exchanges, managing your account and recommending products that may be relevant to you.

  • Marketing and advertising. We may use your personal information to send marketing or promotional communications by email, text message or post, and to show you advertisements for our products or services on our website or on other websites.

  • Security and fraud prevention. We use personal information to authenticate accounts, provide a secure shopping and payment experience, and detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

  • Communicating with you. We use your information to provide customer support, respond to your questions and maintain our business relationship with you.

  • Legal purposes. We may use personal information to comply with applicable laws, respond to valid legal requests, investigate disputes, enforce our terms and policies and protect our rights and the rights of our customers or other individuals.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, suppliers and other service providers that perform services on our behalf, such as payment processing, IT management, data analysis, customer support, cloud storage, order management and shipping.

  • With business and marketing partners that help us provide marketing services and display personalised advertising.

  • When you request, direct or consent to the disclosure of information to a third party, such as when products need to be delivered or when you use social media widgets or account integrations.

  • With our affiliated companies or companies within our business group.

  • In connection with a business transaction, such as a merger, acquisition or insolvency proceeding.

  • To comply with legal obligations, enforce our Terms of Service or other policies and protect our Services, rights, customers or other individuals.

Our relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country.

We may use advanced Shopify features that combine information obtained from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify may be responsible for processing certain personal information and responding to requests concerning the use of that information.

For more information about how Shopify uses personal information, please read the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by us, we recommend reviewing that website’s privacy policy, security information and terms and conditions. We are not responsible for the privacy, security, accuracy or reliability of third-party websites.

Information you provide in public or semi-public areas, including third-party social media platforms, may be visible to other users and may be used without limitation by us or third parties.

The inclusion of a link does not mean that we endorse the third-party website, its content or its owners.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age required by applicable law.

If you are the parent or legal guardian of a child who has provided us with personal information, please contact us to request its deletion.

We do not knowingly sell or share the personal information of individuals under the age of 16.

Security and retention of your information

No security measure is perfect, and we cannot guarantee absolute security. Information sent to us may not be secure while it is being transmitted. Please do not use unsecured communication channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances.

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal information.

  • Right to data portability. You may have the right to receive a copy of your personal information and request that it be transferred to a third party, subject to certain conditions and exceptions.

  • Managing communication preferences. You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails. We may continue to send non-promotional communications relating to your account or orders.

If you live in Ireland, the United Kingdom or another country within the European Economic Area (“EEA”), you may also have the following rights, subject to applicable limitations and exceptions:

  • Right to object to or restrict processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You can exercise these rights by contacting us using the details provided below.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

You may appoint an authorised representative to submit a request on your behalf. Before accepting such a request, we may require proof that the representative has permission to act for you and may ask you to verify your identity directly with us.

We will respond within the period required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

Customers in Ireland may contact the Irish Data Protection Commission.

A list of data protection authorities within the EEA is available through the European Data Protection Board.

International transfers

We may transfer, store and process personal information outside the country in which you live.

When personal information is transferred outside the EEA or the United Kingdom, we use recognised transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses or an equivalent mechanism approved by the relevant United Kingdom authority.

This does not apply where information is transferred to a country officially recognised as providing an adequate level of data protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the updated version on this website, update the “Last updated” date and provide any notification required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your privacy rights, please contact us by email at:

support@louisedublin.com

For the purposes of applicable data protection law, Louise Dublin is the controller of your personal information.