Return Policy

 

Returns and Cancellations

We want returns to be clear and straightforward. You may request a return within 30 days of receiving the final item in your order.

Before returning anything, please email us at support@louisedublin.com. Do not send your return to the address shown on the parcel, as this may not be our returns address. We will provide the correct return address and instructions by email.

30-Day Return Period

You may request a return within 30 days of receiving your order.

When contacting us, please tell us which reason best describes your return:

• Wrong size
• Wrong colour
• Changed my mind
• Item arrived damaged or faulty
• Incorrect item received
• Other

Providing a reason helps us process your return and improve our service. However, consumers in Ireland and elsewhere in the European Union have a statutory right to cancel an online purchase within 14 days of receiving the final item in their order, without giving a reason.

Return Conditions

To qualify for a return under our 30-day return policy, items must be unworn, unused and in their original condition, with all original tags and packaging attached.

You may inspect an item as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item.

After your return request has been accepted, you must send the item back without undue delay and follow the return instructions we provide.

Unless the item is damaged or incorrect, you are responsible for the direct cost of return shipping.

Damaged or Incorrect Items

Please contact us as soon as possible if your item arrives damaged or if you receive the wrong item, size or colour.

Include your order number and clear photographs where relevant. We will review the issue and provide an appropriate solution in accordance with your legal rights.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

For a valid cancellation under your statutory right of withdrawal, we will reimburse the payments covered by your cancellation, including the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive delivery method will not be refunded.

The reimbursement will be made without undue delay and no later than 14 days after you inform us of your decision to cancel.

We may withhold reimbursement until we have received the returned goods.

Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Items That Cannot Be Returned

Returns may not be accepted for:

• Items made or personalised to your specifications
• Items that deteriorate rapidly
• Sealed goods that are not suitable for return for health or hygiene reasons if the seal has been removed after delivery
• Items that have been worn, used, washed, damaged or altered after delivery

These exclusions apply only where permitted by law and do not affect your legal rights if an item is faulty, damaged or incorrectly supplied.

How to Request a Return

Email support@louisedublin.com with:

• Your name
• Your order number
• The item or items you wish to return
• The date you received your order
• The reason that best describes your return

To exercise your statutory right to cancel, it is sufficient to send us a clear statement that you wish to cancel your purchase.

You may use the following wording:

I hereby give notice that I wish to cancel my contract for the purchase of the following goods: [items].

Ordered on: [date]
Received on: [date]
Name: [name]
Order number: [order number]
Date: [date]